Carrier Hub App: Everything You Need to Know

What Exactly is the Carrier Hub App?

The Carrier Hub app is an Android app that allows you to enable Sprint/T-Mobile network capabilities and products such as Voice over Wi-Fi (VoWi-Fi), Secure Wi-Fi, and more.

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You can use your actual phone number to call others over Wi-Fi using the Voice over Wi-Fi function. Instead of using cell towers, VoWiFi calling links your voice to your mobile carrier’s network via the Internet. The Secure Wi-Fi feature encrypts your Wifi call from beginning to end, preventing the carrier network from tracking it.

What Kinds of Problems Does the Carrier Hub App Create?

The following are the most serious problems produced by the Carrier App.

  • Problems with Calling — Some users have reported that this software creates issues with Wifi and even standard data calling.
  • Call Drops — Many users have expressed their dissatisfaction with the Carrier Hub app, claiming that it causes frequent call drops. They can’t make phone calls because they drop after three minutes.
  • High Mobile Data Consumption – The Carrier Hub app is also responsible for this issue. After installing this software, users have reported an increase in mobile data consumption.

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  • Text Message Problems – Several customers have complained that they are unable to send or receive text messages as a result of this app.
  • Poor performance – There have been numerous reports of this app causing performance issues. Many people have expressed their dissatisfaction with the frequent lagging and freezing. The app frequently crashes and stops working.
  • Alarms Sounding at Random Times — Some users complained that the Carrier Hub app began ringing the alarm at random times.
  • Battery Depleting – Many customers have complained about the Carrier Hub app draining their batteries. Some customers claim that this software uses 84 percent of the battery charge in the background and drains the battery quickly.

Some Android devices on the Sprint/T-Mobile network come pre-installed with the Carrier Hub app, while others receive constant notifications to download the app for a better user experience.

If you receive a notification asking you to download and install Carrier Hub, tap on it and follow the on-screen instructions to do so.

There have been numerous cases where users have been unable to download the app due to a notice stating that “the app failed to download.” If you see this issue, clear your PlayStore cache and phone cache, reset your device, and then try again to install it.

What Permissions does the Carrier Hub App Use?

The following permissions are used by the Carrier Hub app:

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  • Location – Allows the app to determine its approximate (network-based) and exact location (GPS and network-based).
  • Storage — Allows the software to read the contents of your USB storage, as well as alter or delete the data.
  • Device & app history –Allows the app to read sensitive log data.
  • Phone — Allows the app to change the state of the phone, as well as read the status and identification of the phone.
  • Photos/Media/Files – Allows the program to read the contents of your USB storage, as well as alter or delete the contents of your USB storage.
  • Cellular data settings — Allows the app to modify or intercept network settings and traffic.
  • Device ID and call information — Allows the app to read the state and identity of the phone.
  • Wi-Fi connection information — Enables the app to view Wi-Fi connections.

Is the Carrier Hub App Necessary?

The Carrier Hub app enables crucial features and products such as VoWi-Fi and Secure Wi-Fi, which are required for making calls over Wifi and securing the call.

If you aren’t experiencing any issues when using the app, it’s better to leave it alone. This is due to the fact that various system apps are linked to this app, and removing it may cause problems with those system programs.

Can You Uninstall the Carrier Hub App?

As previously stated, the Carrier Hub app comes preinstalled on some devices and does not provide an option to delete the software directly; however, you can uninstall the app by gaining root access to your device or via the Android Debug Bridge (ADB).

On devices where the Carrier Hub app must be manually installed, you may easily uninstall it by navigating to Settings > Apps > Carrier Hub > Uninstall.

Is Carrier Hub a Virus or Spyware?

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No, the Carrier Hub app is not infected with a virus or spyware. It is a genuine app created by the well-known Carrier network T-mobile. This program collects your usage data, but it solely utilizes it to address customer-reported service issues such as Carrier Hub app crashes, poor call quality, and so on. Carrier Hub does not spy on your data.

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